Shipping policy
Where we ship. richhaircare.com ships within the United States. If you are shopping from Europe, the UK or Asia, visit our regional stores, starting at richhaircare.eu, for local shipping and pricing.
Processing time. Orders placed on business days are typically processed within 1 to 2 business days of payment being confirmed. You will receive a confirmation email when your order is placed.
Delivery time. Standard shipping within the United States typically arrives within 3 to 5 business days after your order ships. Delivery estimates are shown at checkout.
Shipping rates. Shipping is free on orders of $49 or more. Orders under $49 ship for a flat $8.00 standard rate. Any expedited options available for your order appear at checkout. Sales tax is calculated at checkout based on your shipping address, where required by law.
Tracking. As soon as your order ships we email you the carrier and the tracking number. If you have not received tracking within 3 business days of ordering, contact us and we will look into it.
Packaging. Some orders ship from our US fulfillment network in plain protective packaging. Everything inside is authentic RICH product, sealed and in its original retail packaging.
Address accuracy. Please check your shipping address before completing your order. We cannot take responsibility for delays or failed deliveries caused by an incorrect or incomplete address. If your order has not yet shipped, contact us right away and we will try to update it. Once the package is with the carrier, address changes are handled by the carrier and we cannot guarantee them.
Damage in transit. If your order arrives damaged, contact us within 7 days of delivery with your order number and a photo of the package and the products. We will replace the item or refund your payment in full, including any shipping charges.
If we cannot fulfill your order. If a product turns out to be unavailable after you order, we will contact you within 3 business days with alternatives, and if you would rather not take one we will refund you in full.
Questions. Email us at info@richhaircare.com and we will get back to you within 1-2 business days, Monday through Friday.
