Orders placed on business days are typically processed within 1 to 2 business days. You will receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Standard shipping within the United States typically arrives within 3 to 5 business days after your order ships. Delivery estimates are shown at checkout.

Shipping is free on orders of $49 or more. Orders under $49 ship for a flat $8.00 standard rate. Any expedited options available for your order appear at checkout.

richhaircare.com ships within the United States. If you are shopping from Europe, the UK or Asia, visit our regional stores, starting at richhaircare.eu, for local shipping and pricing.

Yes. As soon as your order ships, we email you the carrier and tracking number. If you have not received tracking within 3 business days of ordering, contact us at info@richhaircare.com and we will look into it.

Contact us as soon as possible and we will do our best to help. Once an order has been processed and handed to the carrier, we are no longer able to change or cancel it, but our returns policy has you covered.

If your order has not shipped, contact us right away and we will try to update it. Once the package is with the carrier, address changes are handled by the carrier and we cannot guarantee them.

Yes. Some orders ship from our US fulfillment network in plain protective packaging. Everything inside is authentic RICH product, sealed and in its original retail packaging.

Sales tax is calculated at checkout based on your shipping address, where required by law.

We accept returns within 30 days of delivery. Products must be unused, unopened and in their original packaging.

To start a return, email us at info@richhaircare.com with your order number and we will reply with return instructions and the return address. All returns must follow those instructions, since a package sent without them cannot be matched to your order.

Once we receive and inspect your return, we refund the amount paid for the returned products to your original payment method within 10 business days. Return shipping is paid by the customer and original shipping charges are not refundable.

Contact us within 7 days of delivery with your order number and a photo of what you received. We will replace the item or refund your payment in full, including any shipping charges. You will not pay return shipping when an order arrives incorrect or damaged.

The fastest way to get the product you want is to return the original item for a refund and place a new order. Return shipping on the original item and standard shipping on the new order are paid by the customer, and orders of $49 or more ship free. If you are unsure which product is right for you, contact us before ordering and we will help you choose.

We accept all major credit and debit cards including Visa, Mastercard, American Express and Discover, plus Shop Pay, PayPal, Apple Pay and Google Pay.

Yes. Checkout is powered by Shopify and all payment information is encrypted. We never see or store your full card details.

We run discount codes during campaigns and offer occasional promotions to our email and SMS subscribers first. Sign up at the bottom of any page so you never miss an offer. One discount code can be applied per order.

RICH products are formulated and made in Europe, in small batches, with the same formulas across our stores worldwide.

Every product page lists the hair types and concerns each formula is designed for. You can also shop by hair type and concern from the main menu.

Formulas vary across the line. Every product page lists the full ingredient list, and formulas that are free of SLS and SLES sulfates say so on their page. If you have a question about a specific ingredient, contact us and we will confirm it for you.

Several of our formulas are designed with color-treated hair in mind. Check the product page for hair type and care guidance, and see our color care products for formulas made for the job.

Each product carries a shelf life marking on its packaging. For best results, store products away from direct sunlight and heat, keep lids closed and use within the period shown.

Early Access products are on their way to our US warehouse and not yet available to purchase. Leave your email on any Early Access product page and you will be the first to know the moment it goes live.

We do not publish dates, because we only open a product for sale once stock is physically in our warehouse. Signing up on the product page is the fastest way to know.

Email us at info@richhaircare.com and we will get back to you within 1-2 business days, Monday through Friday. Include your order number if your question is about an order.