This Return Policy forms part of the RICH Hair Care Terms of Service.

Your right to return. You may return your order, in part or in full, within 30 days of the date you receive it. Returned products must be unused, unopened and in their original packaging. Damage to or removal of the outer seal is considered opening the package.

How to start a return. Email us at info@richhaircare.com with your order number and what you would like to return. We will reply with return instructions and the return address. All returns must follow those instructions, because a package sent without them cannot be matched to your order.

Return shipping. Return shipping is paid by the customer, and the original shipping charge on your order is not refundable.

Refunds. Once your return reaches us and has been inspected, we refund the amount paid for the returned products to your original payment method within 10 business days.

Incorrect, damaged or faulty items. If your order arrives incorrect or damaged, contact us within 7 days of delivery with your order number and a photo of what you received. We will replace the item or refund your payment in full, including any shipping charges, and you will not pay return shipping.

Exchanges. The fastest way to get the product you want is to return the original item for a refund and place a new order. Return shipping on the original item and standard shipping on the new order are paid by the customer, and orders of $49 or more ship free.

Condition on arrival. If a returned product reaches us damaged through use beyond normal inspection, or through packaging that was not adequate for return shipping, we may deduct the reduced value of the product from the refund.

Questions. Email us at info@richhaircare.com and we will get back to you within 1-2 business days, Monday through Friday.