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3245 Abbot Kinney BLVD - PH Venice, CA 124

76 East Houston Street
New York City

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    Frequent questions

    Usually, your order is released from our warehouse within 48 hours after your payment has been confirmed. After it has been handed over to the delivery company, it will be delivered to you as fast as possible but no later than 7-9 business days.

    If you wish to change your delivery location, you need to do it as quickly as possible, and we’ll try to help you. After we have handed over the parcel to the delivery company, you can contact the delivery company and see if they are able to deliver to a new location.
    It is possible, but in that case, you should let us know as fast as possible so we can work out the best solution for you. Once the order has been processed and handed over to the delivery company, we are unable to make any changes to the order. Contact us, and we’ll try to help you.
    Your order will be delivered to you by the DPD parcel delivery service.
    Yes, you will be able to track your delivery. Once your order is handed over to the delivery company, we will send you an e-mail with the tracking information.

    Your order will be delivered free of charge if the total order value exceeds 69 EUR.

    The shipping rates for Zone 1 countries is EUR 4.90. For Zone 2 & 3 countries, the delivery cost is EUR 9.90. VAT is included in all the shipping rates.

    Zone 1: Estonia, Finland, Latvia, Lithuania
    Zone 2: Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands
    Zone 3: Norway, Switzerland

    We accept card payment (Visa, Mastercard), and PayPal.

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